Healthcare user experience has become a hot topic in the UI UX design field in recent years. Not surprising considering the digital transformation efforts that are happening in the healthcare industry. Digital interfaces are becoming unavoidable in day-to-day healthcare practices. It calls for the engagement of user experience professionals to make the interfaces user-friendly.
So what is healthcare UX? It defines the experience of users while interacting with digital healthcare systems. And why is it important? Recently, we conducted a survey on Linkedin where we asked people about the barriers that they face in the adoption of health and wellness apps. From the survey results (with 36 participants), we discovered that:
- 39% of people do not use health and wealthness apps as there is no evident proof of efficiency of these apps.
- 31% of people have data privacy related concerns when it comes to using healthcare applications
- 17% of people face the problem of not being able to find relevant apps for their needs.
- 14% of people are challenged by the socio-cultural stigma present around use of health and wellness apps.
These results make it evident that to encourage more people to use healthcare applications, the apps need to address the basic pain points of the users. This is exactly what healthcare UX designers do. They make the apps user-centric and tailored to meet user expectations.
Digital healthcare systems encompass different types such as remote consulting systems, medical transcription systems, health monitoring systems, and electronic medical records. At Aufait UX, we have had a chance to work on several different healthcare projects. And in this article, we hope to share an overview of those projects and our experience working on them.
A Brief of our Healthcare UX Projects
Information is an integral part of healthcare systems. And indeed, one of the most challenging aspects to manage as well. Much time and effort get lost in collecting information, sifting, storing, processing, and transferring. By establishing healthcare UX principles, it is possible to create a structure that delivers the right information at the point of need.
Our journey of designing healthcare systems has been rewarding. To be able to provide value to incredible service sectors like healthcare is indeed a gratifying experience. We have successfully used our expertise and knowledge of UX design trends to provide worthy inputs in creating interfaces that are usable and enjoyable. Let me walk you through some of the healthcare projects that we are proud to have developed.
Video call screen of our online consultation project
Medical Transcription Systems
In our fast-paced digital dependent lifestyle, we are all running for time. Our memory has become weak. Doctors simply do not have time to write down clinical summaries, surgical notes, or convert audio recordings to written documents for insurance or record-keeping needs. Similarly, patients often find it difficult to remember everything the doctor said during the consultation. Medical transcription systems provide a viable solution to this problem. These systems process, transcribe and convert voice recordings.
We had the opportunity to design such a medical transcription app that helps patients record their medical consultations and transcribe them in desired languages.
It has an easy design where a patient can start recording a session by clicking on the record button at the bottom of the screen. He can also choose the detection language or set it to auto-detect and also choose a transcription language.
For this app, we created a simple user flow. A patient wanting to record a doctor consultation must first record their symptoms, which will be transcribed and saved. Later, they can record the consultation with doctors, which will also be saved in a similar manner. As the recording proceeds, the audio will be converted to text and displayed on the app screen.
Once a session recording is over, the patient can then save them. While saving the session, patients can also add prescriptions by taking photos or choosing corresponding images from the gallery. When the session gets saved, the app screen will display the entire information in separate tabs named Symptoms, Consulting, and Prescriptions. Using Optical Character Recognition (OCR), the prescription will also be converted to text and displayed.
The app also includes a feature to give patients reminders about follow-up visits and medicine intake. Patients can set alarms to get reminders from the app.
Today, convenience has become synonymous with care. Whether it is patients or doctors, they neither want to compromise on their needs nor to waste time in the process. Telemedicine is an excellent approach that facilitates convenient care. By allowing doctors and patients to connect to each other virtually, telemedicine eliminates the obstacles relating to time and location.
Our experience working on an online consultation project was quite uplifting. We wanted to create a design that stands out for its user-friendliness and makes it easy for doctors to consult patients. With that in mind, we designed a virtual waiting room to let doctors manage their patient appointments easily.
The left part of the screen shows the waiting room where doctors can view their appointment status (completed, pending, etc.) and the list of patients in order of consultation. Doctors can initiate chats with the patients and also conduct video calls with them. After consultation, doctors can record their observations, diagnosis, and prescriptions in the app itself and share the prescriptions as a pdf file with the patients.
Our aim while designing this online consultation app was to simplify consultations in the best way possible for both doctors and patients. By implementing the healthcare UX design process thoughtfully, we were able to achieve a satisfying result.
Electronic Health Records (EHR)
Often, healthcare professionals have to walk through a maze of information. We all know well about the inefficiency of paper documents and manual documentation systems. It is cumbersome and difficult to manage. Electronic health records emerged as a method for better organization of information in the healthcare sector. Their benefits are many and promising. They are reliable, safe, and provide an easy means to coordinate and share information.
One of our experiences with electronic medical records was the design of a clinic management solution. We created a design that offers seamless patient management. From doctor appointment booking to video consultations, e-prescriptions, and medical records management- our clinic management solutions cover all important aspects of a clinic.
Our design efforts succeeded in simplifying doctor appointments in a clinic incredibly. With a well-thought-out UX design, we were able to create an app that makes creating and managing appointments a breeze.
Typically, a clinic will have several doctors, and each doctor will have their own schedule. When an appointment request is received, finding a doctor’s availability and booking a free slot is not as easily done as said. Our clinic management app design greatly simplifies this process by predetermining a doctor’s availability calendar. Take a look at this screen below.
All the appointments with patient name, doctor name, and appointment schedule is displayed. The admin can filter appointments according to date, department, and doctors from the left side of the screen. The admin can view appointment slots for all doctors and slot status- like, available, cancelled, booked, and free (marked in different colors) from the right side. Thus for an admin, booking new appointments as well as managing existing appointments is simple and hassle-free.
The app also simplifies the effort of doctors by designing a separate patient page for speedy analysis of health conditions and symptoms of each patient. A compact dashboard lets doctors analyze patients’ medical history and body vitals. The doctors can also manage their schedule and consulting periods using a doctor schedule creation feature.
With an easy and quick booking experience for patients, guaranteed access to care in times of emergency, and secure storage for medical records, the clinic management solution is an excellent example of how healthcare UX can improve doctor consultations.
Remote Monitoring Systems
Post-operative care is an unavoidable part of any surgery. It helps patients to return to their normal lifestyle and regain their strength. Proper post-operative care aids faster recovery. Usually, the recovery time varies with the type of surgery and patients’ health conditions. Even after being discharged from hospitals, patients must be monitored closely at home till some time. This is where remote monitoring systems find applications.
To provide care beyond hospitals after cardiac surgeries, we developed a remote monitoring app for patients. By connecting this app to a medical devices kit given to patients post-operation, hospitals can track the health conditions of patients remotely. The devices perform various tests like BP, ECG, blood oxygen levels as prescribed by the cardiologists. The results are then sent to them for monitoring.
Thus, the app helps doctors and nurses to follow up on the patients’ health and provide immediate care whenever required. The app provides both voice and video call support. It also gives patients access to articles from medical professionals to help them develop better heart care routines.
Today, people are becoming increasingly conscious of their health. They are willing to make efforts to cultivate a healthy lifestyle. Practices like meditation, physical exercises, and nutritious eating habits are being adopted by many. But most people face the problem of not being able to stick to resolutions. In a world ruled by mobile apps, it is only natural that apps that help to solve this bottleneck be developed.
We were delighted to offer our UI UX design services to develop a lifestyle app that helps people build healthy habits. The app focused on developing healthy food and exercise routines. The fun and quirky design of the app made it attractive and user-friendly. Apart from providing guidance and articles on various topics like meditation and exercises, the app also acts as a platform for healthy lifestyle enthusiasts to connect.
The app lets users share their life events, start discussions on health-related topics, and also buy organic nutritional health substitutes. With features like notifications and rewards, the app gives its users a wonderful means to keep track of their mental and physical health.
Why UX Design in Healthcare is Important
A good user experience is what makes any system captivating. In the healthcare sector where there is an abundance of information, and a lack of organization, digital healthcare systems with an engaging user experience can bring valuable changes. As we embrace digital systems closer every day, it is necessary to make them usable and reliable.
Also, as digital healthcare systems become more common, it poses a challenge. Inefficiently designed systems can lead to medical errors. In fact, research shows that medical errors are the third leading cause of death globally. Healthcare UX can help to alleviate this concern to a large extent. A good and well-structured design can reduce the chances of errors, thus making sure that bad design isn’t a cause of poor healthcare services.
As a leading UX design company that has worked on several healthcare projects, we think that the future is bright and thriving for digital healthcare. Bringing healthcare to home seems to be an attractive concept for people. So we can expect more innovation in the coming years. As user experience professionals, we believe that any innovation will die out if it doesn’t uphold usability. Thus, as healthcare services become more digital, UX design will play an integral role in its existence.